Programme Associate

About the role

The Programme Associate will support the streamlining of visa application services for German family reunification, resettlement and evacuation cases in Dushanbe. Working under the supervision of senior project staff, the role involves direct assistance to beneficiaries at the Family Assistance Programme (FAP) Centre and meticulous case management.

Key responsibilities

• Assist beneficiaries daily at the FAP Centre and manage their case files.
• Process family reunification visa applications, register appointments, create case files in Dynamics 365, collect biometric data and maintain the file‑tracking system.
• Conduct applicant interviews, complete forms, record family histories and report any quality issues to the Quality Control Assistant.
• Enter and verify data in the case‑management software, scan, photocopy, translate documents and photograph applicants as required.

Required profile

• University degree in Business Management, Social Science, Engineering or related field with at least three years of relevant experience, or a high‑school diploma with five years of experience.
• Demonstrated ability to maintain accuracy and confidentiality, with strong interpersonal and intercultural skills.
• Fluency in English (oral and written); knowledge of another UN language or Dari/Pashto is an advantage.

Required skills

• Proficiency with Microsoft Office applications, especially Excel, Word, PowerPoint and Publisher.
• Experience using Dynamics 365 for data entry and case management.